Home of the Beaver Benefits

The service when you’re buying a vehicle from Beaver is immaculate, but once you become a customer, it’s like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 miles on it. Fast forward to today—my car has just 31,000 miles. Recently, a warning light came on indicating my coolant was low, so I scheduled an appointment to have it checked. My wife took the car in on Thursday, March 12th, for a 10:30 AM appointment, expecting a quick fix. Instead, she didn’t leave the dealership until after 5:30 PM! After hours of diagnostics, they found a leak but had three technicians working on the car who couldn’t pinpoint the source. They took apart the thermostat and various components before finally locating the issue—eight hours later. Meanwhile, my wife was left sitting there the entire workday. Employees took their lunch breaks, yet no one offered her so much as a bottle of water, let alone a loaner vehicle so she could go about her day. Still, we tried to be patient, assuming at least that our 100,000-mile “bumper-to-bumper” warranty would cover the repair. The parts were ordered, and while frustrating, we were relieved that this nightmare would be over by Friday. Then, Friday afternoon, I got a call from Bryan in the service department. He said, “Mr. Boyd, the insurance company is considering this issue wear and tear, and they won’t be covering it. It’s going to cost you $2,000.” Excuse me? When I bought my car, I was explicitly told that everything—from bumper to bumper—would be covered up to 100,000 miles. In fact, the sales rep even joked, “If you spill coffee on your radio, it’ll be covered.” That sure sounds like wear and tear to me! Now, the very first time I bring in my certified pre-owned vehicle for service, Beaver is telling me my warranty is useless? To add insult to injury, we were told on Thursday that the parts had been ordered and the car should be ready by Friday. Then on Friday, Bryan told me they were ordering the parts that day and the car should be ready by Saturday afternoon. By 10 AM Saturday, I hadn’t received any update, so I reached out twice—no answer. I left a message and finally got a call back nearly at 1 PM, only to be told they didn’t have the part yet and the car wouldn’t be ready until Monday. Why was this part not ordered on Thursday while my wife was sitting in purgatory all day? This is a blatant scam. Beaver’s sales team misrepresented the insurance package they pushed on me, and their customer service is nonexistent once you sign the papers. When I asked why they left my wife stranded for eight hours without offering a loaner vehicle, Bryan’s response was essentially, “Well, we had people working on your car for eight hours.” As if that justifies the situation? So not only am I being asked to pay $2,000 for a repair that should be covered, but I’m also supposed to accept terrible service in the process? At this point, I am seriously contemplating trading in this car altogether due to my complete lack of trust in Beaver’s integrity and reliability. Who knows what else they misdiagnosed or intentionally withheld from me? I refuse to wait until the next issue arises just to be blindsided again. I’ll never buy another vehicle from Beaver. I’ll be removing their decal from my car, and if anyone ever asks for my opinion on their service, my answer will be simple: “What service?”

When I tell you their customer-first experience is no nonsense, please believe me! This isn’t some “Sweepstakes Review”, these are real world honest facts. I inquired about a vehicle online, I was quoted a price by a salesman, however, I wasn’t feeling the price, and thus I told the salesman. I later received a call from Scott Doshan, Director of Development, we made a connection, negotiated a price and now I’m driving my new vehicle. When I say this dealership went over and beyond to complete this purchase to my satisfaction, that’s an understatement. No hassle, no pressure, no gimmicks; just committed customer service. From my salesman, Parker Allen, to Andree in the financial office, even the front receptionist, who was later dusting around the dealership came up and called my wife and I by first names and asked, how our purchase was going. We were done in about an hour. The only downfall is that I live 4 hours away, but I guarantee you, I will be making that trip again when I’m in the market for another vehicle! Their BBB rating should be AAA+++. FACTS!!!

My service rep, Garrett Reid was extremely helpful and professional. Kept me informed through every step of my service and made helpful recommendations.

I was fortunate enough to meet Megan of the Beaver Cumming Sales team and she helped me find my Tacoma of my dream. Megan was very professional and attentive to my request; even sent me a video of the Tacoma she found for me. I live more than a hour away from her showroom but i made the trip over just because of her saleswomanship. I met Megan and looked at the truck ( didn't drive it as I have driven one before). We discussed price and i gave her what I was willing to pay. She passed it on to her manager and he and I spoke but i did not buy from Megan not because she didn't do a great job, I found out a few days later that my family had already bought me a Tacoma from another deal as a present for my retirement. Although I did not buy from Beaver Toyota, I highly recommend it and ask for Megan.

Came in for my 5,000 mile servicing. Phenomenal facility with a great waiting area. Highly recommend

Not having a service appointment was not a problem. Got in for an oil change and alignment check in a timely manner. Great service; great dealership!!

Always in and out quickly, with great service and quality workmanship

We just purchased our new car through Fernando and had a wonderful experience! He was very personable, kind, and knowledgeable. He was very patient with me, answering all my questions/concerns. Our dog was even allowed in the sales room and was given plenty of treats which was a plus :) If you ever need another vehicle, please check out this Toyota dealership and if possible, ask for Fernando!

Juan was helpful and treated me well

Great customer service from the collision center. They were easy to deal with, and the quality of their repair work on my son’s car appears top notch.

I’ve been Beavers customer since day one, bought 3 cars with them and service them all there. Great service! Will be switching my car soon and Beaver is getting my business again.

I love the BT Service Team! They are so professional and detail oriented, and I just learned at my last visit that they price match on tires. In fact, after doing a price comparison on the tires I needed .. BT was actually lower. My car rides like a dream and I couldn’t be happier!!

Absolutely wonderful sales staff! Nathan Riemenschneider was simply awesome to work with as was his sales manager Kevin (also guru of all things technical). Andree, the financial wizard was exceptionally skillful as well, even making the deal a bit sweeter! Cannot say enough good things about these people!!!

Very nice and helpful!

Zack was great to work with! Worked diligently to find the highlander we wanted. We made the trip from Alabama to find the car ready for pickup, all our questions were answered and the purchase made with ease. Zack was very professional, courteous and anticipated every question with ease. Great experience and I would recommend Zack and Beaver Toyota without reservation.

Very recently had my last service.I like the service with Beaver Toyota, have been a customer for the past couple of years. I usually go with Juan Calderon, who provides an exceptional service.

Outstanding customer service friendly staff and knowledgeable outstanding amenities at the dealership never seen anything quite like it

Great

Purchased a new 2024 4Runner, traded-in my 2004 4Runner. Great experience, great cars.

I recently had an outstanding experience at Beaver Toyota in Cumming, and I have to give a special shoutout to Jarrett for his exceptional help! From the moment I walked in, the staff was welcoming, attentive, and eager to assist. Jarrett made the entire process smooth and stress-free, offering a level of professionalism and customer care that truly stood out. He was knowledgeable, patient, and helped me find the perfect vehicle that met all my needs. The service department was equally impressive, ensuring my car was well taken care of. I highly recommend Beaver Toyota and Jarrett for anyone looking for a top-notch dealership experience!

I had an appointment for a basic oil change. I was told it would be an hour to wait, which I expected and thought reasonable. It ended up being a 2 hour wait which is pretty egregious for a scheduled appointment, with no explanation given. The blaring Christian music was overwhelming and there was no way to escape it unless you waited outside in 90+ degree weather. The team members are nice and the coffee was good.

Fernando Tello Is the best salesperson by far! I have had many years (35) of purchasing at dealerships, Beaver Toyota has the best and quickest buying process. Fernando Tello Was instrumental in not making me wait a long period of time at the dealership. He is super friendly and very helpful. Thank you Beaver Toyota and Fernando for the best experience. I will be back.

Had an appoint for an oil change and arrived a few minutes early and waited in line. I didn’t get checked in until 20 minutes after my scheduled time. Two hours later I had not received a notification my car was ready. Iooked outside and saw my car was parked in the ready line. I approached two guys chatting and asked about my car. They checked the computer and told me it was ready. When I asked them why it took two hours for an oil change they informed me because people ahead of me wanted more than an oil change. Beaver Toyota needs to honor their appointment time and respect peoples valuable time. Two and a half hours to complete a oil change, with an appointment, is not acceptable.

Most professional auto buying experience, ever! Everyone was super squared away! Thanks to the salesman, Tim Autry! He made the experience very smooth and without any hidden agendas! Thanks Tim and Lui! Great guy’s!

While the team members are always friendly and the new video inspection is nice, It took over three hours, when I was told it would be an hour and a half.