Home of the Beaver Benefits

The service when you’re buying a vehicle from Beaver is immaculate, but once you become a customer, it’s like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 miles on it. Fast forward to today—my car has just 31,000 miles. Recently, a warning light came on indicating my coolant was low, so I scheduled an appointment to have it checked. My wife took the car in on Thursday, March 12th, for a 10:30 AM appointment, expecting a quick fix. Instead, she didn’t leave the dealership until after 5:30 PM! After hours of diagnostics, they found a leak but had three technicians working on the car who couldn’t pinpoint the source. They took apart the thermostat and various components before finally locating the issue—eight hours later. Meanwhile, my wife was left sitting there the entire workday. Employees took their lunch breaks, yet no one offered her so much as a bottle of water, let alone a loaner vehicle so she could go about her day. Still, we tried to be patient, assuming at least that our 100,000-mile “bumper-to-bumper” warranty would cover the repair. The parts were ordered, and while frustrating, we were relieved that this nightmare would be over by Friday. Then, Friday afternoon, I got a call from Bryan in the service department. He said, “Mr. Boyd, the insurance company is considering this issue wear and tear, and they won’t be covering it. It’s going to cost you $2,000.” Excuse me? When I bought my car, I was explicitly told that everything—from bumper to bumper—would be covered up to 100,000 miles. In fact, the sales rep even joked, “If you spill coffee on your radio, it’ll be covered.” That sure sounds like wear and tear to me! Now, the very first time I bring in my certified pre-owned vehicle for service, Beaver is telling me my warranty is useless? To add insult to injury, we were told on Thursday that the parts had been ordered and the car should be ready by Friday. Then on Friday, Bryan told me they were ordering the parts that day and the car should be ready by Saturday afternoon. By 10 AM Saturday, I hadn’t received any update, so I reached out twice—no answer. I left a message and finally got a call back nearly at 1 PM, only to be told they didn’t have the part yet and the car wouldn’t be ready until Monday. Why was this part not ordered on Thursday while my wife was sitting in purgatory all day? This is a blatant scam. Beaver’s sales team misrepresented the insurance package they pushed on me, and their customer service is nonexistent once you sign the papers. When I asked why they left my wife stranded for eight hours without offering a loaner vehicle, Bryan’s response was essentially, “Well, we had people working on your car for eight hours.” As if that justifies the situation? So not only am I being asked to pay $2,000 for a repair that should be covered, but I’m also supposed to accept terrible service in the process? At this point, I am seriously contemplating trading in this car altogether due to my complete lack of trust in Beaver’s integrity and reliability. Who knows what else they misdiagnosed or intentionally withheld from me? I refuse to wait until the next issue arises just to be blindsided again. I’ll never buy another vehicle from Beaver. I’ll be removing their decal from my car, and if anyone ever asks for my opinion on their service, my answer will be simple: “What service?”

When I tell you their customer-first experience is no nonsense, please believe me! This isn’t some “Sweepstakes Review”, these are real world honest facts. I inquired about a vehicle online, I was quoted a price by a salesman, however, I wasn’t feeling the price, and thus I told the salesman. I later received a call from Scott Doshan, Director of Development, we made a connection, negotiated a price and now I’m driving my new vehicle. When I say this dealership went over and beyond to complete this purchase to my satisfaction, that’s an understatement. No hassle, no pressure, no gimmicks; just committed customer service. From my salesman, Parker Allen, to Andree in the financial office, even the front receptionist, who was later dusting around the dealership came up and called my wife and I by first names and asked, how our purchase was going. We were done in about an hour. The only downfall is that I live 4 hours away, but I guarantee you, I will be making that trip again when I’m in the market for another vehicle! Their BBB rating should be AAA+++. FACTS!!!

My service rep, Garrett Reid was extremely helpful and professional. Kept me informed through every step of my service and made helpful recommendations.

I was fortunate enough to meet Megan of the Beaver Cumming Sales team and she helped me find my Tacoma of my dream. Megan was very professional and attentive to my request; even sent me a video of the Tacoma she found for me. I live more than a hour away from her showroom but i made the trip over just because of her saleswomanship. I met Megan and looked at the truck ( didn't drive it as I have driven one before). We discussed price and i gave her what I was willing to pay. She passed it on to her manager and he and I spoke but i did not buy from Megan not because she didn't do a great job, I found out a few days later that my family had already bought me a Tacoma from another deal as a present for my retirement. Although I did not buy from Beaver Toyota, I highly recommend it and ask for Megan.

Came in for my 5,000 mile servicing. Phenomenal facility with a great waiting area. Highly recommend

Not having a service appointment was not a problem. Got in for an oil change and alignment check in a timely manner. Great service; great dealership!!

Always in and out quickly, with great service and quality workmanship

We just purchased our new car through Fernando and had a wonderful experience! He was very personable, kind, and knowledgeable. He was very patient with me, answering all my questions/concerns. Our dog was even allowed in the sales room and was given plenty of treats which was a plus :) If you ever need another vehicle, please check out this Toyota dealership and if possible, ask for Fernando!

Juan was helpful and treated me well

Great customer service from the collision center. They were easy to deal with, and the quality of their repair work on my son’s car appears top notch.

I’ve been Beavers customer since day one, bought 3 cars with them and service them all there. Great service! Will be switching my car soon and Beaver is getting my business again.